Who Is Responsible For Frozen Water Service Lines?

If you own the property and your property has a water service line that runs underground and connects to the City water main and then to your water meter, you are responsible for making sure the line and the curb stop/shut-off valve/s are working.  You are also responsible for hiring and paying someone to repair your water line if it leaks or freezes.  Most service lines are buried deep enough to ensure that freezing does not happen.   If the lines have not frozen in the past, more than likely, they will not freeze.  

 You can avoid frozen lines by keeping temperatures above freezing in basement spaces where the service line enters the home.  If your meter is in a separate room, open the door enough to allow airflow.  Keep a faucet in the lowest level of your home running at a trickle until the ground thaws.  Make sure your drain is free of debris to prevent overflowing or flooding.  Place a visible note on the faucet reminding other people in your home to not turn the water off.  Turning the water off, for even a few minutes, can cause a recently frozen line to freeze again.  If you have a service line that often freezes, keep the basement temperature above freezing in the winter. You can also consider hiring a qualified contractor to lower your service line to a depth that can't be reached by the frost.

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1. What's Under My Street And Sidewalk
2. My yard has been painted with different colors. What work is being done?
3. When is the water meter read?
4. Who is responsible for maintaining the wastewater line to my home?
5. What causes discolored water?
6. When and why are the fire hydrants flushed?
7. My water meter is leaking. Will the City repair it?
8. Where can I plant a tree?
9. What is a drainage and utility easement?
10. Why doesn't the City cut the grass around the stormwater ponds?
11. Who maintains the trees within the right-of-way?
12. My street light is burned out or doesn't work properly. Who takes care of it?
13. How do I report a pothole?
14. When does the City sweep the streets?
15. Water and Sewer Utilities: How do they get read and do you accept auto pay?
16. When I do get a bill? When is the payment due?
17. How Can I Reduce Water Usage?
18. Who Is Responsible For Frozen Water Service Lines?